PRIVACY POLICY
Personal Data & Privacy
Your privacy is important to us, and we are committed to treating your personal data with the care and protection it deserves. This Privacy Policy outlines how we handle your personal information, in accordance with the Personal Data Protection Act (PDPA).
What is Personal Data?
The Personal Data about you which we may collect includes but is not limited to:-
(i) information we collect when you fill in or update your information with us, which may include personal data furnished when filling in inquiry forms and other like online forms, provided through Our Websites;
(ii) information collected through your participation in forums, surveys, contests and/or any interactive platform(s) or when you respond to communications from our Websites;
(iii) information collected when you download a file from our Websites;
(iv) information which is automatically collected through your use of our Websites. When you request pages from our Websites’ server(s), it automatically collects some information about your preferences, including your IP address. This information will help us improve the performance of our website and assess the suitability of or requirements for certain services.; and,
(v) any messages, comments or queries you submit to us in whatever manner.
Purpose for Collection
We use the information about you to communicate with you. With that in mind, there is a possible transfer of information between RFA Industries Pte Ltd and engaged vendors who service your enquiry. These third-party service providers will only use your information to connect with the provision of our products and services or to help us improve our website or services. We will also contact you by the various mediums: phone, email, post, social media, or SMS. We will be sending you e-newsletters, promotional and/or marketing materials about our products, services, system features offered by us and/or our related companies. Occasionally you will also receive information regarding our activities, announcement, campaigns, events, and surveys relating to our products and services. We may also use the information for job opportunities, marketing research and statistical analysis.
Disclosure of Personal Data
We do not disclose your Personal Data unless required for business purposes or by law. Examples of external parties we may share data with include:
Government agencies and statutory boards.
Insurance companies, banks, and financial institutions.
Service providers (e.g., IT support or marketing agencies) who are contractually obligated to comply with data protection laws.
All third parties are prohibited from using your data for any purpose other than the intended service.
Withdrawal of Consent
You may withdraw your consent for us to contact you for marketing or other purposes by writing to us. Note that withdrawing consent may impact our ability to provide personalized services, including event invitations, offers, or reminders.
Security of Personal Data
We take reasonable precautions to protect your data against misuse, unauthorized access, and disclosure, including:
Physical security measures for paper records.
Restricted access to Personal Data by staff with a legitimate need.
Password protection, firewalls, and anti-virus software for electronic data.
Retention of Data
We retain Personal Data for a reasonable duration to fulfill the purposes stated or as required by law. Data will be securely disposed of when no longer needed.
Cookies and Website Privacy
We use “cookies” (small files placed on your hard drive) on certain pages to help analyse our web page flow, customise our services, content, and advertising; measure our marketing activities’ effectiveness, and promote trust and safety. Most cookies are “session cookies,” and they are automatically deleted from your hard drive at the end of a session. Some of the cookies used on our website are set by third-party organisations for different services. This includes external analytics services by specialist suppliers and these suppliers may set cookies on our behalf to report back to us. We may also sometimes embed video or other content from websites such as YouTube and these sites may set their own cookies.
We use cookies to make our website easier to use and so that we can provide the best possible service. Cookies are an essential part of how our website works. To ensure it works properly for you, we recommend that they are enabled. If you disable cookies, some parts of the website will not work. However, if you would like to disable or block cookies from this website you can do so via your browser settings.
Resolving Concerns
If you believe your privacy has been compromised, contact us immediately. We will take steps to investigate and address your concerns.
Third-Party Websites
Our website may contain links to external websites that have their own privacy policies. We are not responsible for their practices, and we recommend reviewing their policies before providing Personal Data.
Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Updates will be posted on our website, and significant changes will be communicated as necessary.
Contact Us
For enquiries, data access, or privacy concerns, please contact: enquiry@rfa-industries.com
